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FAQs

Frequently Asked Questions

Company Related Questions
  • What if I need to make changes to the part after ordering?
    Change requests will require modifications to the tool that will affect costs. The exact cost of the change request will be calculated after the T1 sample is completed.
  • Can I produce part with my own materials?
    Yes, materials provided by the customer are possible as long as they meet the performance of our machines. Let us know the details of the materials before you send them to us.
  • How do we handle quality specifications?
    Quality specifications depending on the customer's needs are usually agreed upon at the time of ordering. NICE Rapid has advanced equipment such as CMM, PloyMax Gun, Oxford OES, Oxford XFR Analyzer and more to control the quality of our customers' parts.
  • How to transfer large files?
    The max file size in the RFQ form is 10MB. If you need to transfer big files over 10MB. You can send them to us with google drive, one drive or other files sharing drive.
  • Why we should sign non-disclosure agreement(NDA)?
    A non-disclosure agreement (NDA) is a legally binding contract that establishes a confidential relationship. 
    NICE respects the client's intellectual property rights and signs this agreement with the client and guarantees that this information will not be shared with third parties.
  • What if you meet urgent situation?
    - Normally, you can contact us at sales@nice-rapidtooling.com if you are not urgent. We'll get back to you within 24 hours.
    - If your project requires immediate assistance or meet urgent situation, please call us at (+86) 760 8996 7810 and our engineer will follow up immediately.
  • What does the quotation need?

    - 3d files in STL (.stl), STEP (.stp), IGES (.igs) format and others.

    - Process, material, quantity, colour, finishing, as detailed as possible.

  • How long can i get a quotation?
    You can get a quotation in 24 hours. It might take 48 hours if the project is complex.
  • Why do we prototype?

    Generally, prototypes are created to test the final product in a format that is easily visualised and tactile. Doing so allows us to showcase our idea to potential customers or investors, allowing them to visualise the product through your eyes. It can also help us to determine how and with whom we are going to produce the finished part, as well as to reveal any flaws in our original design that we might have missed. It also allows us to provide a sample to others who maybe dependent on our design to create accessories or other items that the end consumer might find useful. Finally, depending on how sophisticated the prototype is, it allows us to test the end-product in everyday use and to ascertain how and why it will be used and the price point that it should be sold at. Being a prototype also makes it easy and relatively cheap to fix any design flaws prior to commencement of manufacture when a lot of wasted time, product and money have gone into the final product.

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